In the First Half of 2024, Chinese Consumer Association Revealed a Significant Increase in Consumer Complaints

TapTechNews August 2nd news, the China Consumers Association disclosed today that in the first half of 2024, the national consumer associations received a total of 782,794 consumer complaints, an increase of 27.21% year-on-year, and resolved 563,346 cases. The complaint resolution rate was 71.97%, and 447.7 million yuan was recovered for consumers.

According to the nature of the complaints, after-sales service problems accounted for 29.00%, contract problems accounted for 24.30%, quality problems accounted for 21.07%, false propaganda problems accounted for 6.02%, safety problems accounted for 4.32%, price problems accounted for 4.29%, counterfeit problems accounted for 1.74%, personal rights and interests problems accounted for 1.06%, and measurement problems accounted for 0.91%. Compared with the first half of 2023, the proportions of complaints about quality, false propaganda, and safety problems increased, while the proportions of complaints about after-sales service, price, and personal rights and interests problems decreased.

TapTechNews learned that among all complaints, the number of commodity complaints was 356,527, accounting for 45.55% of the total number of complaints, compared with the same period last year, the proportion decreased by 7.75 percentage points; the number of service complaints was 331,934, accounting for 42.4% of the total number of complaints, and the proportion decreased by 2.18 percentage points; the number of other complaints was 94,333, accounting for 12.05% of the total number.

In the category of commodities, household electronic appliances, clothing, shoes and hats, daily necessities, food, and means of transportation ranked the top five in terms of complaint volume. In the category of services, life and social services, Internet services, telecommunications services, education and training services, and sales services ranked the top five.

In specific commodity complaints, the top five in terms of complaint volume were: clothing, food, communication products, shoes, and automotive parts. In specific service complaints, the top five in terms of complaint volume were operating Internet services, mobile phone services, catering services, training services, and accommodation services.