NetEase Cloud Music's Offline Activity Issue and Response

TapTechNews June 6th news, NetEase Cloud Music launched an offline check-in activity for Hua Chenyu's fifth songwriting album USB version 'Xi Wang Hope' on June 5th.

Later, a user reported that when they arrived at the designated place at the designated time, they found that there was no large screen as the official said, and NetEase Cloud Music believed that there was a false advertising phenomenon.

In response to this, the customer service of NetEase Cloud Music replied that due to the mistakes of the offline partner, some of the large screen projections failed to be carried out as scheduled. In this regard, NetEase Cloud Music will provide a corresponding compensation plan, such as adding the projection area and duration of the large screen, and providing more publicity and distribution resources.

TapTechNews attaches the official original text:

We are very sorry that due to the mistakes of the offline partner, some of the large screen projections failed to be carried out as scheduled, causing serious experience problems for everyone. We are actively checking and asking the partner to solve the problem as soon as possible. For the publicity and distribution activities affected this time, we will provide a corresponding compensation plan, such as adding the projection area and duration of the large screen, and providing more publicity and distribution resources. We promise to learn from this incident and apologize to everyone again.