AI-Pretending-to-Be-Delivery-Person-for-Merchant-Good-Reviews-Issue

TapTechNews August 2nd news, with star ratings, must-eat lists, and recommended dishes, review websites have gradually become a 'consumer guide', and the subsequent 'fancy' ways of urging for good reviews such as sending text messages, making phone calls, and leaving messages by store owners have also bothered consumers. Today, the topic 'The takeout delivery person who called for a good review turned out to be an AI' rushed to the hot topic on Weibo. As of TapTechNews' release, the relevant topic has a reading volume of 705,000 and ranks 7th in real-time popularity on Weibo.

It is learned that the media 'Cover News' investigated and found that there are merchants and agency companies planning 'scenarios', using the phone number left after users order meals, using AI-generated voices to pretend to be the identity of the takeout delivery person, and using phrases such as 'platform assessment' and 'high-temperature subsidy' to guide consumers to give a five-star good review for the merchant. Many respondents believe that 'their kindness and compassion have been exploited. Originally, they intended to help the rider get a high-temperature subsidy out of kindness, but unexpectedly it became a tool for the merchant to manipulate the rating.

In the gray market, the cost of using AI for such 'return visits' has been clearly priced. Some people engaged in related services disclosed that the unit price of such services is $2.5 per piece, which is lower than the average price of $3.5 per manual call. The relevant success rate of good reviews is about 30%, and the merchant does not need to pay for the 'failed return visit'. The actual fee charged is based on the number of obtained five-star good reviews.

Have you received a call claiming to be a rider asking to give a good review for the merchant?

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