TapTechNews July 9th news, according to the official public account of Railway 12306, recently, a certain platform launched the activities of free refund and exclusive train ticket worry-free refund for train tickets across the entire network. These practices are purely the marketing hype of this platform to attract new members, misleading consumers to think that the refund fee for train ticket refund is waived.
TapTechNews attaches the official Three Questions about the Train Ticket Refund Fee Regulation:
The current train ticket refund fee regulation is:
If you refund the ticket 8 days (inclusive) or more before departure, no refund fee will be charged;
If it is more than 48 hours before the departure time of the train station on the ticket face, the refund fee will be charged at 5% of the fare;
If it is more than 24 hours and less than 48 hours before the departure time of the train station on the ticket face, the refund fee will be charged at 10% of the fare;
If it is less than 24 hours before the departure time of the train station on the ticket face, the refund fee will be charged at 20% of the fare.
The refund fee for cross-border train tickets is charged in accordance with the relevant cross-border transportation agreements.
The train ticket refund fee regulation is formulated in accordance with the Price Law and the Regulations on Railway Passenger Transport, which is in line with the practice of the carrier to charge the corresponding refund fee for passengers' own reasons for refunding tickets, which is a common practice in the industry of perishable products at home and abroad.
Charging a tiered refund fee for refunds within 8 days before departure, can guide passengers who cancel their trips after purchasing tickets to handle the refund as soon as possible, facilitating the railway department to re-organize and release transport capacity resources, so that other passengers can use them, and it can also prevent scalpers from maliciously hoarding tickets and passengers from occupying tickets at will, to ensure that transport capacity resources are provided to passengers with actual needs more fully and fairly, so that more passengers can get tickets and leave.
Conversely, if there is no cost for refunding tickets, a large number of tickets will be occupied until just before departure to refund, directly affecting the normal ticket purchase and travel of other passengers, and at the same time resulting in a waste of railway transport capacity resources.
The Railway 12306 website (including the mobile client) is the only official online train ticket sales platform of the Chinese railway, and has never authorized any third-party platform to sell train tickets or handle train ticket refund services.
Any platform or individual who purchases or refunds tickets through the Railway 12306 website (including the mobile client) should abide by the regulation of tiered refund of train ticket refund fee formulated in accordance with the Price Law and the Regulations on Railway Passenger Transport.
Remind the majority of passengers that there are risks of personal information leakage and unsuccessful refund when purchasing or refunding tickets on third-party platforms.
In order to safeguard the legitimate rights and interests of the majority of passengers and the normal ticket purchase order, please be sure to purchase tickets through the official channels of the railway, and recognize the 12306 official website www.12306.cn and the Railway 12306 official App; when paying, confirm that the payee of the ticket price is China Railway Network Co., Ltd. to avoid unnecessary losses.