Microsoft OneDrive Users Encounter Shared Folder Problem, Company Is Working on Solution
TapTechNews July 2nd. Last month, some users reported that there was a problem with OneDrive, and the shared folder would suddenly turn into an Internet shortcut. The investigation found that this problem was quite common, and many users complained about this loophole in various forums and had to use some temporary solutions.
TapTechNews noticed that recently a moderator of the Microsoft forum section, Mia.H (Microsoft agent), replied and confirmed that Microsoft was investigating this problem and gave a detailed explanation:
Scope of impact:
Many OneDrive users around the world have encountered this problem, and the shared folder appears as a link file (.URL) in the Explorer and cannot browse the folder contents normally.
Specific problem:
Shared folder visibility: Users can view the shared folder on the web side, but in the Explorer they can only see the link to open the OneDrive website.
Synchronization problem: The shared folder cannot be synchronized with the desktop OneDrive normally. Trying to add these folders to My Files only creates a link, not a real folder.
Access and synchronization failure: Users cannot synchronize the shared folder to the local device, resulting in an interruption of the work process and inability to access files offline.
Latest update:
This problem may be caused by an internal error affecting the data synchronization and processing in the OneDrive service.
Microsoft has become aware of this problem and is actively committed to resolving it.
Efforts are being made to restore normal access rights to the affected shared folders. The initial steps include investigating the root cause of the problem and implementing remedial measures to ensure that the shared folder is correctly displayed as a folder in the file manager.
Comprehensive analysis is being conducted to determine the exact cause of the problem. Preliminary investigations suggest that it may be a configuration error or a recent update that affects the processing and synchronization process of shared folders.
Current status:
Some users have reported temporary solutions, such as accessing the shared folder directly through the OneDrive web interface.
Microsoft's internal engineers are closely monitoring the service and implementing remedial measures to ensure the stability and normal synchronization of the shared folder.
Microsoft understands the inconvenience and interruption caused by this problem. Its team is actively solving this problem and trying to repair it as soon as possible. They are still collecting and monitoring many case and thread behaviors in order to follow up any new updates or fixes at any time.