Intel Denies Finding Core i9 Crash Problem Root Cause, Investigation Ongoing

TapTechNews June 15 - Intel today released a statement denying the relevant reports that 'Intel has found the root cause of the Core i9 crash problem' and stated that the relevant investigation is still ongoing.

The German tech media Igor'sLab released a blog post yesterday stating that Intel has found the root cause of the problem affecting the stability of the 13th-generation RaptorLake and 14th-generation RaptorLakeRefresh Core i9 processors, which has triggered an outcry for Intel to release a firmware patch for repair.

Igor'sLab disclosed an internal document stating that the root of the Core i9 processor is in the microcode algorithm, and the incorrect value related to the eTVB function is the cause.

TapTechNews note: The full name of eTVB is enhancedThermalVelocityBoost, a function that overclocks the processor core above the turbo frequency when specific conditions are met.

The eTVB technology is a unique feature of Intel's RaptorLake chips (especially the Core i9 SKU), so the persistent instability problem will not affect other processors of Intel.

eTVB is a big advantage of the Core i9 processor because it allows the processor to burst out performance in games and applications that require high clock frequencies, or to help the chip stand out in product evaluations.

Igor'sLab stated that the Intel Core i9 processor component is exposed to too high a core voltage, which causes a change in the lowest working voltage and thus leads to instability of the processor.

Intel released a statement through the tech media Tom'sHardware, and TapTechNews translated as follows:

Contrary to recent media reports, Intel has not yet confirmed the root cause and is continuing to investigate user reports of instability issues with unlocked Intel Core 13th and 14th generation (K/KF/KS) desktop processors along with its partners.

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