Three Goats Company Faces Triple Compensation Issues and Regulatory Actions

TapTechNews September 30th news, many netizens showed screenshots of getting triple compensation yesterday, indicating that they have received the compensation from Three Goats, It's compensated, to the change passbook. I bought it last year and it was refunded last week.

Besides, some netizens expressed confusion, I don't know if the one bought last year can be refunded with triple compensation? Some netizens commented, Yes, I have registered. Some also said, The customer service said only dealing with the orders of 2024.

Some netizens also showed chat screenshots with the official customer service of Three Goats Network, saying, I bought Meicheng in Xiaoyang's live broadcast room in 2022. At that time, it was also promoted in the live broadcast as a high-end brand in Hong Kong. Now they don't admit it and only compensate for the Mid-Autumn Festival of 2024.

Regarding this, TapTechNews learned from the official customer service of Three Goats Network that Currently, the mooncake orders of 2024 are given priority, and the orders of 2022-2023 have exceeded the after-sales scope.

The Hong Kong Meicheng mooncakes promoted and sold by Xiaoyang Ge and the anchors under Three Goats were exposed that there is no offline sales point in Hong Kong, and the place of origin is not Hong Kong, which has caused great concern.

On September 26th, the Hefei joint investigation team, according to relevant regulations such as the Administrative Penalty Law and the Anti-Unfair Competition Law, intends to decide to confiscate the illegal income and fine a total of 68.9491 million yuan for the Three Goats company.

In addition, since September 21st, the Douyin platform has suspended the accounts of Three Goats, and will further urge it to actively rectify and properly handle the after-sales compensation matters of relevant consumers.