Xiaomi Air Conditioner Installation Dispute
TapTechNews May 22nd news, recently the blogger @EmuZoo posted that on May 12th, he ordered 3 Xiaomi air conditioners for his parents, but until the 19th, there was still no air conditioner to use.
The blogger said that on the day of installing the air conditioner, the installer said that one of the air conditioners could not be installed and suggested to return it and then left. In the subsequent process of communicating with the customer service, the blogger placed another order for one air conditioner, hoping that an installer would come to install it. As a result, until the 19th, there were 4 air conditioners and 8 large boxes in the living room, and no one installed them and no one returned them.
In response, Xiaomi Service posted that, 'Service situation clarification: Several problems reported by the user do not match our service records. In this incident, the Xiaomi offline service team not only showed professionalism and carefulness as much as possible during the installation process, but also actively provided a series of value-added services, including taking the initiative to bear the 100 US dollars ($100) large-item logistics return cost and also helping to repair the radiator fault at home.' TapTechNews attaches the following official announcement of Xiaomi:
Wang Hua, the general manager of Xiaomi's public relations department, also forwarded this tweet and said: 'We always put the user satisfaction first. For the possible service deficiencies in this incident, we deeply regret it, and will continue to improve and perfect the possible service deficiencies and will continue to optimize the service process to ensure that every user can enjoy the high-quality service experience provided by Xiaomi. We look forward to further communicating with users to jointly solve any doubts and thank all users for their understanding and support.'
However, the blogger was not satisfied with the response of Xiaomi officials and said: 'Since you choose to talk nonsense with your eyes open, then let's go through the legal process. Don't delete this tweet of mine, and don't modify the text in this picture. I'm going to solidify the evidence. From today on, I won't update my Weibo, nor will I open comments and private messages until the court session.'
