Intel's 13th and 14th-generation Core Processors Unstable Issues and Lawsuits
TapTechNews August 1st news, Tom's Hardware found that the AbingtonCole+Ellery law firm is investigating the 'unstable problems existing in Intel's 13th and 14th-generation Core processors', and will file a class action lawsuit against Intel on behalf of users depending on the results later.
Intel released an announcement a week ago, stating that some of the 13th and 14th-generation Core processors were due to excessive operating voltages that led to unstable situations, and plans to release a fix patch in mid-August.
Intel said it will do its best to properly help customers solve the stability problems encountered on the 13th/14th-generation Core desktop processors. The company promised to comply with all RMAs (Return Material Authorizations), and all damaged CPUs should be replaced.
However, this problem not only affects high-end and flagship CPUs, but also mainstream 65W processors will be affected. Therefore, if Intel wants to meet all exchange requests, it may cost a lot and the exchange cycle will also become very long, and this is where the lawyers come in. They are now trying to determine if Intel meets all RMA claims.
Some users responded to AbingtonCole+Ellery on Reddit that Intel has fulfilled its RMA obligation, and affected users just need to take a picture of the CPU and send it to the company.
Once Intel approves, they will contact the user to register credit card information and provide a new CPU for the user, and the user needs to mail the broken CPU to Intel after receiving the new processor, and Intel will cancel the credit card bill after receiving this CPU.
It is said that this RMA process requires the user to bear a cost of 25 US dollars (TapTechNews note: currently about 181 Chinese yuan). If you don't want to bear it, you can also send the broken CPU to the company first and then wait for them to send you a new CPU.
At present, Intel is processing the defective CPUs as planned, but there will also be many customers who are dissatisfied with Intel's after-sales service, such as those who want refunds or even claims, and Intel will definitely not accept their requests.
If enough 'plaintiffs' can be found, lawyers can file a class action lawsuit on behalf of this group of people. If they win, the judge may rule that Intel compensates all affected consumers, and the representative lawyer will also get a huge return at that time, so it is also predictable that there are law firms investigating this incident now.