TapTechNews August 6th news, Intel Corporation announced the details of extending the warranty of Intel's 13th/14th generation Core processors to 5 years yesterday (August 5th), involving 24 processor models, covering boxed and tray products.
TapTechNews reported on August 2nd that Thomas Hannaford of Intel Corporation announced in the earnings conference call that an additional 2-year warranty would be provided for Intel's 13th/14th generation Core processors with instability problems, providing a total of 5 years of warranty.
In the details announced yesterday, Intel said that this extended warranty applies to the following models:
13th generation processor 14th generation processor i9-13900KS i9-14900KS i9-13900K i9-14900K i9-13900FK i9-14900FK i9-13900F i9-14900F i9-13900 i9-14900 i7-13700K i7-14700K i7-13700FK i7-14700FK i7-13790F i7-14790F i7-13700F i7-14700F i7-13700 i7-14700 i5-13600K i5-14600K i5-13600FK i5-14600KFIntel said that this extended warranty applies to all newly purchased and previously purchased customers worldwide. If users choose one of the above Intel Core 13th/14th generation SKUs, they can enjoy the extended warranty service.
If the Intel Core 13th/14th generation desktop processor used by the user has or has had instability symptoms and needs to start the return and exchange process, the user can operate according to the following procedures:
For users who buy boxed (Box) processors: Please contact Intel customer support for further assistance.
For users who buy tray (Tray) processors: Please contact your place of purchase for further assistance.
For users who buy a system driven by Intel Core 13/14th generation desktop processors from the original equipment manufacturer/system integrator: Please contact the support team of your system manufacturer for further assistance.
Related reading:
Intel issues new statement, denying speculation that 'via oxidation problem causes instability of 13th/14th generation processors'
2-year extended warranty, Intel provides 5-year warranty for 13th/14th generation Core desktop processors with instability
Intel 13th/14th generation Core processors are unstable, and the official confirmation is that there will be no recall/extended warranty