China Mobile's Issue of Overcharging Elderly for Caller ID Fees for 8 Years
TapTechNews July 15th news, today the topic of "the elderly being overcharged by China Mobile for 8 years of caller ID fees" has topped the Weibo hot search list. As of TapTechNews' dispatch, the related topic ranks second in real-time heat, with a reading volume of 288,000.
TapTechNews learned by querying the top of the topic that recently, Mr. Chen, a China Mobile user, complained to the澎湃 (Pengpai) complaint platform that when checking his mobile phone bill, he unexpectedly found that he and the two elderly in his family have been charged 6 yuan per month for the "caller ID" value-added service fee until now.
However, China Mobile publicly stated as early as 2022 that they have stopped selling the "caller ID" charging tariff across the entire network since April 1, 2016, and at that time they claimed that "they will continue to actively communicate with some customers using old packages and gradually cancel the caller ID fee within 3 to 5 years".
Regarding whether the caller ID fees collected since 2016 can be refunded? China Mobile said, "The charging standards of the old package and the new package are different. For example, some old packages charge 0.15 US cents per minute for making calls, while the new package charges 0.25 US cents. If the user has enjoyed the preferential treatment of the old package, then other fees included in the old package cannot be refunded separately. Some users' old packages will be relatively preferential. If the new package is changed, it will no longer be possible to change back to the old package", in short, it is "cannot be refunded".
Referring to the comment area, many netizens said that they did not know that the caller ID fee has been cancelled and they are still deducted 6 yuan per month.
Do you know that China Mobile has long cancelled the caller ID fee?
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