TapTechNews September 12th news, cities and counties such as Haikou, Wenchang, and Chengmai in Hainan Province are severely affected by Typhoon Capricorn. The official blog of Zeekr Service announced today that it has opened a 24-hour emergency service channel to provide 4 free emergency services and 6 exclusive cares for Zeekr car owners.
TapTechNews sorted out the details of Zeekr's service as follows:
From now until September 20th
1. Online technical support:
24-hour online response, remotely troubleshooting vehicle safety faults
2. Mobile on-site service:
Service area: The whole area of Haikou, Wenchang, and Chengmai
Providing vehicle fault inspection and quick repair services
The 'emergency mobile energy replenishment equipment' is currently being urgently sent to Haikou. After the service center receives it, it can provide emergency mobile energy replenishment service
To ensure the power battery SoC is more than 10%, to avoid excessive low power or power outage (in the scenario where the power battery SoC is lower than 10%, the low-voltage battery will not be able to smartly replenish power).
3. Electrode delivery free energy replenishment:
Service crowd: Zeekr car owners who make appointments in Haikou
The electrode is sent to rush to Haikou to provide free energy replenishment for Zeekr car owners
Providing 1 hour or free energy replenishment support with the SoC charged up to 80% at most
4. Road rescue service:
24-hour on-call at any time, and rescue service resources are fully deployed
Users can initiate a rescue request through 'Zeekr App' - 'Road Rescue' or by calling the Zeekr official hotline.
Areas severely affected by Typhoon Capricorn: the whole Hainan Province
Areas potentially affected by Typhoon Bepijia: East China region
The landing point and impact degree please be subject to the actual generation situation of the subsequent typhoon.
1. Free rescue: 7*24-hour free road rescue
2. Inspection without worry: Free inspection of the three-electric system and wading parts
3. Claims coordination: Assist in rapid insurance reporting and claims settlement
4. Whole vehicle disinfection: Provide free whole vehicle disinfection after immersion repair
5. Charging peace of mind: Free on-site safety inspection of the charging pile
6. Repair care: During the repair waiting period, continuation trip service can be provided.