"Food Delivery Guy Kneeling" Incident in Hangzhou Details and Updates
TapTechNews August 14th news, the "food delivery guy kneeling" incident sparked heated discussions on the internet yesterday. The police report shows that at noon on August 12, 2024, a food delivery rider stepped on and tilted the railing of the Xixi Century Center park in the West Lake District, Hangzhou, and was stopped by the park security. The food delivery person knelt down because he was worried about affecting the delivery of other orders, and then a crowd gathered on the scene.
This morning, the Central Radio and Television Station's CNBN released a long article to report on the follow-up of this event. Around 10 am on August 13th, the reporter went to the Xixi Century Center where the incident occurred to interview and found that the order of the community has returned to normal.
According to the CNBN report, entering the community's west gate from the riverside greenway outside the Xixi Century Center, if taking the main entrance, it would take an extra one or two hundred meters. Usually, food delivery riders choose to enter from the railing to save about 2-3 minutes.
The reporter learned from the mouths of food delivery practitioners that the platform implements a points deduction system for food delivery riders. Each late delivery will trigger a points deduction, and the number of comprehensive points is directly linked to the subsequent order volume and order price of the food delivery rider. The customer complaint caused by late delivery is the "most troublesome thing" and will be fined $50-$200. "For food delivery riders, saving two or three minutes is to sprint for performance."
Regarding the rumor that "the security guard pulled out the electric bike key of the food delivery rider and said it would fine $200", the staff of the customer service center of Xixi Century Center of Greentown Property Service Group Co., Ltd. Yuhang Branch all refused to respond.
TapTechNews noticed that after the police released the notification, Meituan responded that for the possible unfair treatment that riders may encounter, it will take care of it all the way, and cooperate with relevant departments to investigate according to the rider's demands to effectively safeguard the legitimate rights and interests of riders.
After the conflict occurred, there was also a rumor of "the food delivery riders at the scene being collectively blocked" on social media. In response, Meituan said that throughout the incident, the company did not take any negative measures such as blocking or restricting orders that are not conducive to riders. For the accounts and backstage pushers that create and spread rumors, the company has taken legal measures.
Meituan disclosed that after the conflict occurred, Meituan immediately dispatched a special commissioner to the scene to assist the rider in handling the conflict and paid the fence repair cost for the property. Currently, the relevant rider partner has safely returned. For the possible unfair treatment that the rider may encounter in this conflict, Meituan will provide various corresponding aids according to the rider's demands.
document.write("