Li Xiang ONE User's Problem of Unable to Unlock Door Due to Weak Signal at High Altitude

TapTechNews October 9th news, recently in the Garze area of Sichuan, a netizen爆料 that when he and his family were driving the Li Xiang ONE out during the National Day holiday, the car door couldn't be opened due to weak mobile phone signal at an altitude of 4000 meters (about 13123 feet) of the snow-capped mountain. Without carrying the mechanical key, he smashed the window to save himself after getting no help from the customer service. This incident has aroused widespread attention and discussion.

Regarding this matter, on October 9th, the person in charge of Li Xiang Automobile responded to the Southern Metropolis Daily reporter that since the vehicle could not be unlocked temporarily in the background, the customer service staff had communicated with the user many times about the unlocking method, towing plan, etc.. Regarding the window problem reported by the user, it will be timely feedback to the store, and currently, continuous communication is being maintained with the user.

At 19:34 on the same day, the user reported that the vehicle had been unlocked by breaking the window. The customer service staff apologized for the situation and the bad experience brought to the user's car use. At the same time, the vehicle window problem reported by the user will be timely feedback to the store, and the customer expressed recognition. Currently, we are continuously communicating with the user and hope to reach an agreement as soon as possible. The above-mentioned person in charge said.

TapTechNews queried the Li Xiang ONE car configuration table and learned that the 2021 model of the Li Xiang ONE is standard with two types of remote control keys, intelligent remote control key and mobile phone Bluetooth key, while the 2020 model of the Li Xiang ONE is only standard with one type of remote control key, intelligent remote control key (mobile phone Bluetooth key is supported by OTA upgrade in 2021).