SF Express Responds to Tearing of Degree Certificate

TapTechNews August 8th news, at noon today, the topic of #Master's degree certificate being torn up by SF Express# rushed to the top of the Weibo hot search list. In response to this, SF Group responded to China New Zealand.

SF Group said that it noticed the complaint from a Jiangsu customer that the graduation certificate and other items were torn up. After an internal investigation, it was confirmed that the express item accidentally fell into the gap of the belt conveyor during sorting at the Zhenjiang transfer station. Although the staff took emergency measures and retrieved the express item at the first time, the items in the package were still damaged due to machine extrusion. At present, SF Express has apologized to the customer many times, and at the same time, a settlement plan has been reached through proper negotiation.

TapTechNews found out that according to Article 38 of the Regulations on the Management of Students in Regular Higher Education Institutions, if the academic certificate and degree certificate are lost or damaged, after the application of the person himself and the verification of the school, the corresponding certificate should be issued. The certificate has the same validity as the original certificate.