TapTechNews, May 11th – This week, Sonos upgraded its app to provide a customizable home screen tailored to enhance the personalized auditory experience of its users. However, the new version of the app has received considerable negative feedback, primarily due to the removal of several features and the introduction of various bugs.
Users have described the new version of the Sonos app as a 'regression,' noting the removal of functionalities like editing song queues, managing playlists, shuffling music libraries, and setting alarms and timers. Additionally, the updated version runs slowly, system controls are cumbersome to use, and it reportedly lacks accessibility features.
In response to user complaints, Sonos issued a statement, portions of which have been translated by TapTechNews:
Redesigning the Sonos app was an ambitious endeavor that underscores our dedication to innovation and reinvention. It takes courage to completely rebuild a brand's core product from scratch, knowing that sometimes you have to take a few steps back to leap forward effectively.
This update aims not only to meet customers' short-term needs but also to drive innovation at Sonos over the coming years.
We acknowledge users' desire to retain certain features. Our team is working diligently to reintroduce these features in the coming months, along with additional enhancements to deliver a superior app experience.
This update marks just the beginning of an exciting new chapter for Sonos. We continue to listen to our audience and expand the ways they can share content in a more personalized and seamless manner.