Xiaomi Launches Earphone Loss Worry-free Service in the US
TapTechNews on August 9th, Xiaomi officially launched the Earphone Loss Worry-free Service. In case of accidental loss or damage of a single earphone, you can enjoy the service of purchasing an original single earphone at a 50% discount of the single-ear material guide price once.
This service can be purchased together when buying earphones in the Xiaomi Mall App and Xiaomi Home. Currently, this service only supports purchase with new equipment and does not support supplementary purchase.
Currently, only Xiaomi Buds4Pro and Xiaomi Buds5 support this service, with prices of $5.85 and $4.35 respectively.
According to the introduction, if the user's Xiaomi Buds4Pro is repurchased after losing one earphone, the original price is $53.55; after purchasing the worry-free service for $5.85, it will cost $26.78, saving a total of $20.92 (note: the earphone loss worry-free only supports the mailing method).
TapTechNews summarizes the official answers to common questions as follows:
Where can I purchase the Xiaomi Earphone Loss Worry-free Service?
Currently, it can be purchased together when purchasing earphones on the Xiaomi website (mi.com/shop), Xiaomi Mall App, and Xiaomi Home physical store. It cannot be purchased through other channels for the time being.
Can the same earphone support purchasing multiple Loss Worry-free Services at the same time?
No, the same earphone only supports purchasing one Loss Worry-free service.
Where can I see the order details of the Xiaomi Loss Worry-free Service?
It can be queried through the Xiaomi Mall App - My - My Orders to see the service details.
How to obtain the invoice?
When placing an order in the Xiaomi Mall App and on the Xiaomi website, electronic invoice information can be filled in, and after the order is completed, it can be downloaded and viewed in the order details.
In the offline Xiaomi Home physical store, when purchasing and placing an order, ask the clerk to issue an invoice.
In what circumstances can the Xiaomi Earphone Loss Worry-free Service be used?
During the period of your purchase, if the earphone bound by the guarantee service loses or is damaged due to an accident, after being tested by the company's designated service outlet to meet the standard, you can enjoy the service of purchasing an original single earphone at a 50% discount of the single-ear material guide price.
In case of single-earphone loss or damage, how to report for repair?
Report for repair method one: Open the Xiaomi Mall App - My - Return/After-sales - Enter IMEI/SN, and report for self-service repair. After filling in the relevant information and verifying it is correct, please mail the equipment to the designated repair center according to the page prompt.
Report for repair method two: You can call 400-100-3399 for reporting for repair.
When reporting for repair, please provide your personal information (purchaser's name, contact phone number, address) and the information of the guaranteed earphone (brand, model, SN number). After you report for repair, please mail the equipment to the designated repair center according to the customer service prompt;
Note: The equipment that needs to be mailed includes:
① In the case of single-ear damage: 2 earphones and the charging case;
② In the case of single-ear loss: the unlost earphone and the charging case;
If the charging case has been lost, please mail the packaging box, and the device SN needs to be identified
If the complete information of the person himself is not provided, the company has the right not to accept the report for repair and not provide the earphone loss repair service (please check the SN information of the device in advance before reporting for repair).
If two earphones are lost and the earphone box is not lost, can the Earphone Worry-free Service be used?
Only the 50% discount of the single-ear material guide price can be used to purchase a single earphone once, and the other earphone needs to pay the full price of the single-ear material guide price.
Who will bear the courier fee?
Xiaomi will bear it. When sending the earphones, you can choose SF Express to pay on delivery. In non-SF Express pay-on-delivery areas, other methods can be chosen for mailing, and the relevant shipping cost can be reimbursed for $2.25 per unit; the courier fee for sending back to you after the service is completed will also be borne by Xiaomi.
If the mobile phone undergoes replacement after purchasing the Loss Worry-free Service, will it affect the use of the service?
When the Xiaomi earphone purchased through the Xiaomi website, Xiaomi Mall App, and Xiaomi Home undergoes replacement, the guarantee service will be automatically updated to the new device. The guarantee time of the new device is the same as that of the original device.
Can this service be withdrawn or transferred?
If the earphone is returned within 7 days after successful purchase of the service, the service will be automatically refunded;
Xiaomi Earphone Loss Worry-free Service is bound to the earphone you purchased, so it cannot be transferred to others in any way.