Western Digital's City Express to Modify Personal Warranty Policy for Enterprise-Level Products

TapTechNews August 8th news, according to the news released by Bilibili user @LemonTeaTT on August 6th, the City Express under Western Digital (WD), which is suitable for the personal warranty channel, will modify the personal warranty policy on May 1st, 2024, and no longer accept any warranty services for WD brand's domestic enterprise-level products including HDD + SSD.

The user said: That means if everyone wants to buy domestic WD enterprise-level products later, they can only seek the warranty from the original purchase channel, which is equivalent to store warranty. So what's the difference from OEM?

TapTechNews found out through inquiries that the City Express service is a warranty service provided by Western Digital for end users who cannot find dealers. It has been launched for more than 17 years, and consumers can directly go to the manufacturer for hard disk replacement and repair services.

The official of Western Digital has not responded to this change news for the time being.