TapTechNews September 20th news, Taobao is planning to adjust the rules such as the Taobao Net 'Full Weight and Full Quantity' Service Specification. This rule change was publicized on September 20, 2024, and will take effect on September 27, 2024.
TapTechNews noticed that in the specific change contents of each service specification, the compensation from the seller to the buyer has changed/add in the form of red envelopes for compensation.
Rules
Before change
After change
Taobao Net 'Full Weight and Full Quantity' Service Specification
Taobao Net sellers who join the Full Weight and Full Quantity service must fulfill the following service commitments:
5.2 If the seller fails to fulfill the Full Weight and Full Quantity service, for each sub-order, the seller must compensate the buyer with 30% of the actual transaction amount (minimum 5 yuan, maximum 200 yuan) in cash. If the buyer abuses this specification to initiate a service application, Taobao Net does not support compensation.
Taobao Net sellers who join the Full Weight and Full Quantity service must fulfill the following service commitments:
5.2 If the seller fails to fulfill the Full Weight and Full Quantity service, for each sub-order, the seller must compensate the buyer with 30% of the actual transaction amount (minimum 5 yuan, maximum 200 yuan), in the form of red envelopes for compensation. If the buyer abuses this specification to initiate a service application, Taobao Net does not support compensation.
Taobao Net 'Broken Package Return' Service Specification
Taobao Net sellers who join the Broken Package Return service must fulfill the following service promises:
(III) Service guarantee
If it is determined that the buyer applies and submits valid vouchers under the conditions that meet the application requirements of Article 6 and the burden of proof requirements of Article 7, and the seller still refuses, the seller must compensate the buyer with 10% of the actual refund amount of the commodity, and the compensation amount shall not exceed 30 US dollars at most and not be less than 3 US dollars. If the buyer abuses this specification to initiate a service application, Taobao Net does not support compensation.
Taobao Net sellers who join the Broken Package Return service must fulfill the following service promises:
(III) Service guarantee
If it is determined that the buyer applies and submits valid vouchers under the conditions that meet the application requirements of Article 6 and the burden of proof requirements of Article 7, and the seller still refuses, the seller must compensate the buyer with 10% of the actual refund amount of the commodity, and the compensation amount shall not exceed 30 US dollars at most and not be less than 3 US dollars, in the form of red envelopes for compensation. If the buyer abuses this specification to initiate a service application, Taobao Net does not support compensation.
In addition, similar changes have occurred in service specifications such as Bad Order Return, Thawed Package Return, Don't Like to Eat Return, Trial Drinking Return, One Item One Authentication, First Authentication Then Dispatch, Origin Direct Dispatch, Tasting Guarantee, Quality Guarantee, Material Mismatch Compensate Triple, Injury and Serious Illness Return, etc.