Xingtu Yaoguang Paint Problem and Apology
TapTechNews May 17th news, some car owners反馈(reported) earlier that there were quality problems such as paint blistering on the rear doors of the Xingtu Yaoguang, with paint blistering on the inside of the doors, including but not limited to the driver's and passenger's sides.
Huang Zhaogen, general manager of Xingtu Automobile Xingtu Marketing Center, today released an apology letter regarding the paint problem of Yaoguang mentioned by recent car owners, stating that a solution has been formulated to ensure that similar phenomena will not occur in the products produced from now on.
In addition, Xingtu Automobile promises to provide lifetime warranty service for this phenomenon, and also give all Yaoguang users produced before May 15, 2024 an additional free basic maintenance worth $50.
TapTechNews attached the original text of the apology letter:
Recently, we have noticed that some users反映(reported) that there is a situation of wrinkled paint on the inner door panel of the Yaoguang model. We understand that this not only affects the appearance of your vehicle, but also brings psychological discomfort to you. For this, please allow us to express our deep apology and promise to go all out to solve this problem.
After receiving the user's反馈(feedback), we immediately established a special working group to investigate, analyze and formulate a solution to the problem phenomenon. It has now been found that an important reason for this phenomenon is that in order to improve the anti-corrosion performance of the vehicle body, the inner door panel of the Yaoguang uses zinc-magnesium-aluminum material. Compared with ordinary galvanized material, the anti-corrosion performance of the vehicle body has a significant improvement, but due to the high requirements for the paint spraying process of this new material, in the process of implementing the process, there may be an insufficient phenomenon, resulting in local wrinkles in the paint at the edge of some inner door panels. According to the analysis of the company's experts, this phenomenon does not affect any function of the vehicle.
Our expert team has improved the coating process of relevant parts before May 15 to ensure that similar phenomena will not occur in the products produced from now on. If the user finds that his vehicle has this phenomenon and cannot accept the internal appearance, he can go to the Xingtu authorized dealer for free inspection and treatment. Xingtu Automobile solemnly promises to provide lifetime warranty service for this phenomenon. And also give all Yaoguang users produced before May 15, 2024 an additional free basic maintenance worth $50.
We always adhere to the concept of taking the customer as the center. Your satisfaction is our supreme pursuit. We once again deeply apologize for the inconvenience caused by this paint wrinkling phenomenon on the inner door panel to you, and thank you for your understanding and support. If you have any questions, you can反馈(feedback) to us through the Xingtu official customer service phone: 400-002-2000. We will continue to provide high-quality services to users, and welcome the supervision of user friends.