Renaming of 12306App's Version for Elderly Passengers in China Railway

TapTechNews May 22nd news, the Chinese railway officially announced that the 12306App's Love Version was renamed the Respect-for-the-Elderly Version. The Respect-for-the-Elderly Version is more intuitive and easy to understand, and the functional layout is more abundant, facilitating the purchase of tickets and travel for elderly passengers.

So, how do we enter the Respect-for-the-Elderly Version mode? The Respect-for-the-Elderly Version is not an independent App. We just need to open the railway 12306App normally, click Mine, and find the entrance of the Respect-for-the-Elderly Version in the common functions. Even if it doesn't feel good to use, just click to switch to the standard version.

The railway 12306 research team carefully compared with the national guidelines on aging-friendly and barrier-free functions, combined with the needs of the majority of passengers, and formulated a technical transformation plan for elderly users, adapting the font and typesetting to make the App interface have the characteristics of large font, large icon, and high contrast.

According to the introduction, the booking methods of the Respect-for-the-Elderly Version include two methods: online booking and telephone booking, so as to facilitate the use of the elderly. In addition, the common functions of the Respect-for-the-Elderly Version also include functions such as the station big screen, timetable, lost item search, temporary passenger certificate, settings, and more services.

The official also emphasized that the Respect-for-the-Elderly Version supports reservations including wheelchair service and stretcher service, and new functions such as one-click dialing the 12306 customer service phone number.

TapTechNews found out that in 2021, there were 25 million users over 65 years old registered on the railway 12306 website. Implementing the aging-friendly and barrier-free function transformation will effectively solve the practical problems encountered by the elderly and people with disabilities in online ticket purchase, and further improve the ticket purchase experience.