Delivery Person Kneels Down in Xihu District, Hangzhou, Meituan Responds
TapTechNews August 13th news, regarding the rumored event of 'the security guard asking the delivery person to kneel down' that was spread online yesterday, the Xihu District Branch of the Hangzhou Municipal Public Security Bureau released a notice early this morning, and TapTechNews attaches the content as follows:
At noon on August 12, 2024, a male delivery person, Wang XX, of a certain food delivery platform stepped on the railing crooked while delivering food in the Xixi Century Center Park in our district. He was stopped by the park security guard. The delivery person knelt down because he was worried about affecting the delivery of other orders, and then it led to the gathering of people on site. The local police station received the alarm and immediately dispatched officers to the scene for handling, and carried out investigations on the personnel involved in accordance with the law, and subsequent handling will be carried out in accordance with the investigation situation.
In the hot summer, the police appeal to everyone to remain calm when encountering things, understand and tolerate each other, and let our city be filled with love and warmth. At the same time, it is also hoped that the vast number of netizens will not create rumors, believe rumors, or spread rumors, and jointly build a clear online space.
After the police released the notice, Meituan told the Daily Economic News reporter that regarding the possible unfair treatment issues that the delivery person may encounter, it will take full responsibility and cooperate with relevant departments for investigation according to the delivery person's demands, and effectively safeguard the legitimate rights and interests of the delivery person.
After the conflict occurred, there was also a rumor on social media that 'the delivery people on site were collectively banned from using the platform'. In response to this, Meituan responded that throughout the incident, the company did not take any negative measures such as banning or restricting orders that are unfavorable to the delivery person. Regarding the accounts and backstage promoters that created and spread rumors, the company has taken legal measures.
Meituan disclosed that after the conflict occurred, Meituan immediately dispatched a special commissioner to the scene to assist the delivery person in handling the conflict and paid the fence repair cost to the property on his behalf. Currently, the relevant delivery person has safely returned. Regarding the possible unfair treatment issues that the delivery person may encounter in this conflict, Meituan will provide various corresponding assistance according to the demands of the delivery person.
