TapTechNews August 22nd news, according to the official news of the State Post Bureau, on August 22nd, the State Post Bureau held a special meeting on regulating the market order and improving service quality in Shanghai.
The meeting requires a deep understanding of the main tasks faced by the express delivery industry in reform and development, benchmarking against the strategic plans and reform measures made by the 20th Third Plenary Session of the Party. Express delivery enterprises should strengthen the sense of overall situation, risk awareness, and sense of responsibility, and strive to build a healthy competitive ecosystem in the express delivery market.
Firstly, resolutely prevent 'involutionary' vicious competition. A healthy market competition pursues technological innovation, quality improvement, and efficiency increase, rather than simply competition in price and business volume. Express delivery enterprises should seriously self-examine and self-reflect, strengthen industry self-discipline, give full play to their comparative advantages, continuously enrich service products, and promote differentiated competition to promote the healthy development of market competition and jointly make the 'pie' bigger and better to form a win-win situation.
Secondly, focus on improving the competitiveness of express delivery service quality. The industry must shift the foothold of promoting development to improving quality and efficiency, promoting the transformation of express delivery service from 'having or not' to 'good or not', and助力 high-quality development with high-quality services. Express delivery enterprises should continuously enhance the awareness of service quality first, continuously innovate service contents and forms, and comprehensively and multi-level improve the quality of express delivery services.
Thirdly, continuously improve the ability to innovate and develop. Innovation is the core element to improve the quality of express delivery services and also the fundamental way out to get rid of the 'involutionary' vicious competition. Express delivery enterprises should further strengthen the awareness of innovation, further stimulate the vitality of production factors such as labor, knowledge, technology, management, data, and capital, and condense the endogenous power of high-quality development.
The meeting emphasized that it is necessary to deepen the remediation of prominent problems in express delivery service quality. According to the meeting's deployment, the State Post Bureau will organize and carry out a special remediation action for prominent problems in express delivery service quality nationwide from September to December this year, focusing on five aspects: strengthening the standardized management of express delivery terminal services, standardizing the express delivery service operation process, improving the quality of express delivery service customer service, strengthening the awareness of compliance operation, and maintaining the stability of the service network.
At the meeting, representatives of enterprises such as Postal Express, SF Express, Zhongtong Express, YTO Express, STO Express, Yunda Express, JD Logistics, J&T Express, and Deppon Express spoke,表态 on regulating the market order and preventing 'involutionary' vicious competition, and introduced the progress of improving service quality work.
TapTechNews previously reported that from January to July 2024, the cumulative volume of postal delivery services in China's postal industry completed 105.23 billion pieces, an increase of 20.4% year-on-year. The cumulative volume of express delivery services completed 94.42 billion pieces, an increase of 23.0% year-on-year.
According to the June operating briefings released by many domestic express delivery companies in 2024, SF, STO, YTO, and Yunda all achieved year-on-year revenue growth.