TapTechNews October 2nd news, audio company Sonos yesterday (October 1st) posted a blog post, emphasizing the company's emphasis on software quality and customer experience through a series of commitments, and striving to fix various BUGs in the new version of the App and restore consumers' trust in it.
Sonos announced seven commitments in the blog post, and TapTechNews attaches the list as follows:
Firmly focus on customer experience, set high-quality standards, and promise not to launch products that do not meet the standards.
Conduct more rigorous pre-release testing before software release, covering a wider range of customer groups.
No longer release applications all at once, major changes will be gradually introduced, and customers can choose to participate in testing new features.
Establish a quality inspector role, and employees can raise concerns about quality and customer experience.
Extend the warranty period of currently warranted home speaker products by one year.
Release application updates every two to four weeks to optimize and enhance the application experience.
Establish a customer advisory board to provide customer feedback to improve products.
The Sonos executive leadership team said that no bonuses for 2024 to 2025 would be issued to senior management until the application quality is improved and customer trust is rebuilt.
Sonos emphasizes that in the new version of the application, among the missing functions, more than 80% have now been reintroduced, and the company expects to approach 100% in the next few weeks.