Xiaomi Redmi Note14's Waterproof and Warranty Features
TapTechNews September 29th news, Xiaomi Redmi officials released the second phase of Note14 Little King Kong Q&A today, answering questions about waterproofing and warranty.
TapTechNews sorted out the following contents:
1. There are many phones promoting waterproofing, but why is water ingress not covered by warranty generally in the industry?
The core reason is that the daily life usage scenarios are complex and diverse, and it is difficult to judge the damage condition of water ingress.
Accidental water entry situations may be seawater, pool water, beverages, coffee and other unclean waters, which are different from the laboratory test conditions and do not apply to the IP68 test standard. At the same time, during long-term use, drops, wear and aging may all lead to the failure of waterproofing. The actual situation is far more complicated than imagined, which puts great pressure on after-sales..
For the waterproof ability of the Note14Pro series, we have fully explored in internal laboratories and external test structures, and have full confidence in the waterproof ability. So we dare to live broadcast and provide the water ingress guarantee service.
2. Competitors dare to put it in the hot pot to boil, do you dare?
The Note14Pro series supports IP69 high-temperature and high-pressure water jet resistance. We noticed that some media used 100°C boiling water to conduct a violent test on the Note14Pro+, and finally the Note14Pro+ passed the test and all functions could be used normally.
Boiling water and high-temperature steam will cause the waterproof sealing parts to age faster, and high temperature will also have an adverse impact on the working environment of internal components. We do not advocate that users conduct such extreme tests..
3. IP68, many flagship phones don't have it, will this feature continue forever?
Quality is the foundation of the Note series, the basic definition of the Note series, and a firm long-term strategy. On the previous generation Note13Pro+, we first brought IP68 down to the price range of less than 2000 yuan for the first time and was highly praised.
And this generation, we not only bring IP68 into the price range of less than 1500 yuan, but also further upgrade to triple waterproofing. TÜV Süd IP66, IP68, IP69 waterproof tests have all passed, which can be called the waterproof grand slam in the mobile phone industry. As long as everyone needs it, we will keep doing it..
4. It supports IP66, IP68, IP69, why not IP67?
First, the three test methods of IP66, IP68, and IP69 are different and not a downward compatible relationship. IP66 is for strong water jet resistance, IP68 is for short-term soaking resistance, and IP69 is for high-temperature and high-pressure water jet resistance. Passing the three tests means that the device can withstand most accidental water entry scenarios in life.
Secondly, the standard of IP67 does exist, IP68 is more difficult than IP67 and is downward compatible. The national standard GB/T4208-2017 defines IP67, which requires that the device can be immersed in 1 meter deep water for 30 minutes without being damaged. And IP68 is an open standard, which requires that the device can work continuously for 30 minutes and above in water deeper than 1 meter. Therefore, even if IP68 is promoted, the waterproof ability of different products is not the same. In the Süd IP68 test of the Note14Pro series, a stricter standard is adopted: immersion in 2 meters of wat er for 24 hours, and the waterproof ability is much stronger, far exceeding theconventional.
5. Water ingress warranty, it feels like someone will deliberately soak in water. Don't let ordinary users bear the cost for individual extreme users. Can Redmi afford it?
Thank you for your concern. We have struggled with this problem internally for a long time, but as long as everyone has a need, we always have to take this step.. As long as it is used normally, we have full confidence in the waterproof ability of the Note14Pro series.
And we always believe that: Sincerity is the majority, and always can get sincerity in return with sincerity.. It should be emphasized that during the first sale period from September 26th to October 7th, we will give a free one-year water ingress warranty. Whether it will still be given after the first sale is to be determined. It is highly recommended that you purchase during the first sale period.
6. How can these five insurances be found out, and when can they be found out? The offline says 7 days, and the online says 15 days. Also, what is the effective time of these five insurances, is it counted from activation or query?
The five quality guarantees will all be bound within 7 working days after the phone arrives. Among them, the five-year battery guarantee and 365 days of replacement without repair take effect from the next day of activation; the one-year screen break guarantee, one-year water ingress guarantee, and one-year battery cover guarantee may have a little delay due to the need for manual binding in some channels. Please understand and take the actual binding completion time as the standard.
After the quality guarantee rights and interests take effect, for the five-year battery guarantee and 365 days of replacement without repair: it can be guaranteed in